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There could be several reasons why the add-in menu options are not available:

1. The add-in may not have been installed properly. Check if the add-in is installed and enabled in the application you are using.

2. The add-in may not have the necessary permissions to display the menu options. Check if the add-in has the required permissions to access the menus.

3. There may be a conflict with other add-ins or settings. Try disabling other add-ins and see if the menu options become available.

4. The menu options may not be enabled in the add-in code. Check the code of the add-in and ensure that the menu options are properly enabled and initialized.

5. The add-in may not be compatible with the version of the application you are using. Check if the add-in supports the version of the application you are using.