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There can be several reasons behind the error status code of 500 while attempting to connect to Redis through ASP.NET API, some of the common reasons are:

1. The Redis server might not be running or not responding to requests.

2. The configuration or connection string used to connect to Redis might be incorrect.

3. The Redis database might not have proper permissions or authorization to access.

4. The ASP.NET API code might contain errors or bugs which are resulting in the error status code.

To resolve the issue, you can try the following steps:

1. Make sure that the Redis server is running and accepting connections.

2. Check the connection string or configuration parameters being used to connect to Redis.

3. Verify that the Redis database has the required permissions and authorizations.

4. Review the ASP.NET API code to find and fix any errors or bugs causing the issue.

If the issue persists, you can try reaching out to the Redis community or support for further assistance.