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There could be several reasons why the application is not loading even though the Rails server is operational. Here are some things you can try:

Clear your browser cache and cookies and try loading the application again.
Check if there are any errors or warnings in the Rails server logs. If there are, you may need to debug them to determine the root cause of the issue.
Make sure that all your dependencies are installed and up-to-date. If you are using bundler, run bundle install to ensure that all gems are installed.
Check if there are any firewall rules or other network settings that may be blocking access to the application.
Make sure that the correct environment variables are set, especially for any secrets or credentials that are required for the application to function properly.
Try restarting the Rails server and/or your web server (e.g. Apache or Nginx) to see if that resolves the issue.
If all else fails, you may need to consult the Ruby on Rails documentation or seek help from the community or a professional developer to debug the issue.