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There are several possible solutions to the problem of a microservice ignoring the application.yml document:

1. Check if the application.yml document is in the correct location: The application.yml file should be placed in the appropriate directory of the application or in the classpath root.

2. Verify if the format of the application.yml document is correct: The YAML file should follow the correct syntax and formatting guidelines.

3. Ensure that the configuration properties in application.yml match with the microservice's code: The microservice should be configured consistently with the properties set in the application.yml file.

4. Check if any other configuration files or environment variables are overriding the configuration properties in application.yml.

5. Use a framework or tool that helps to manage and load configuration files correctly, such as Spring Boot or Kubernetes ConfigMap.

6. Enable logging or debugging tools to identify the cause of the problem and take corrective measures.

7. Contact the support team of the microservice provider for help with troubleshooting the issue.